Please be aware that many consumer problems related to home renovations are occurring within the prefecture.

[Problems that occurred in the past]

• The seller recommended the renovation work and we decided to carry it out. However, the work was stopped several times and an additional fee was charged each time. We paid the additional fees several times, but then were unable to contact the company.
• They recommended that the roof must be repaired and the repairs were carried out. The bill after installation was much higher than the estimated cost. Later, another renovation company salesperson confirmed to me that the work was unnecessary.
• A salesman from a renovation company came to my house unexpectedly and told us that the tiles had moved and that it would be dangerous, recommending that we carry out repairs. Another expert later examined the roof and found the work was unnecessary. The price was also considered higher than usual.

[Advice to consumers]

• If you receive a request for renovation work, don’t sign a contract right away! If you are going to do a renovation, make sure you get quotes from more than one company.
• When signing a contract, carefully check the contents of the contract and other documents! If you are unsure about the content of the contract, consult the company and do not sign the contract if you are not satisfied with the content.
• If you are persistently approached, refuse the offer! It is prohibited by law to persistently approach consumers at home even after they have refused.
• Don’t worry alone, consult Consumer Hotline 188 or MieCo!

If you received a door-to-door sales visit, you may have a cooling off period of eight days after signing the contract. You may also be able to cancel the contract within a year if you have had persistent visitors and contracted for a series of unnecessary works in a short period.