Online sales (shopping, auction, free market websites, among others) are entertaining and convenient if used wisely. However you should pay attention to some important points.
According to Japan Direct Marketing Association (JDMA) inquiries related to return or exchange of shopping goods are the largest. Although the cooling off system is applied in cases of door- to- door sales and telemarketing, the same does not apply in case of online sales. Instead, companies are required to provide detailed information about return and exchange of shopping goods.
On this page we will introduce some important points to avoid problems related to purchases through Internet.
[Important points when choosing a company and goods]
[Important points when ordering goods]
Conditions on return/exchange of goods
Shipping fee/ additional costs
[Important point after receiving your product]
Consultation center in case of problems
JADMA Japan direct Marketing Association
TEL 03-5651-1122 *Only in Japanese (10 a.m. to 12 p.m. /1 p.m. to 4 p.m. Saturdays/Sundays/Holidays)
Cosumer’s Hotline (shouhisha hotline)
TEL 188 (Iyaya) *Only in Japanese
When calling “188”, an announcement will be issued and the call will be redirected to the Municipal Center for Consumer Consultation nearest to your residence or to the Consumer Center of Mie Prefecture.
Source: JADMA Japan Direct Marketing Association
[What can we do to avoid problems regarding online shopping and others?]