Consultation Service on Consumer Rights

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When you are facing issues related to products and services (contracts, mischievous sales, problems involving services, food, products, among others) do not face it by yourself! Make an inquiry with Municipal Center for Consumer Consultation or with the Consumer Center of Mie Prefecture!

＜Remarks when making a consultation＞

・In case you find you have a problem, make a consultation as soon as possible.

・It is recommended the contract holder make the consultation by himself/herself (consultation is only available in Japanese). If you can’t speak Japanese, ask someone able to help you.

・Have the necessary documents ready, as contracts and others.

 ＜Locations for consultation＞

• Consumer’s Hotline   TEL: 188 (No area code)

When calling “188”, an announcement will be issued and the call will be redirected to the Municipal Center for Consumer Consultation nearest to your residence or to the Consumer Center of Mie Prefecture.

• Consumer Center of Mie Prefecture Phone Number Specific for Consultation

TEL: 059-228-2212
Hours  for consultation:
Monday to Friday:  from 9 a.m. to 4 p.m. (except for the period between 12 p.m. to 1 p.m.) * It is possible to make an on-site consultation
Sundays  from  9 a.m. to 3 p.m. (except for the period between 12 p.m. to 1 p.m. )
* Except for holidays ・Days off ・Dec 29 to Jan 3
Address: 〒514-0004 Mie-ken Tsu-shi Sakaemachi1-954     Mie Prefecture’s Government Office Buildings Sakaemachi – 3F
URL: http://www.pref.mie.lg.jp/SHOUHI/HP/

Click on the link below to visualize where the Municipal Center for Consumer Consultation of each city/municipality is located.
http://www.pref.mie.lg.jp/SHOUHI/HP/81765046344.htm