(1) Individual Number mailing will begin in October!

• The “My Number” Individual Number system is about to begin in Japan.
• The Individual Numbers, each one unique to its holder, are important because they are required for procedures at municipal offices, etc.
• From October 2015 on, your municipality will mail an envelope to your residence (at the address registered therewith).
• The envelope contains a “Notification Card” with your Individual Number on it.

(2) Handle your Individual Number with care!

• Keep your Notification Card at hand and be careful not to throw it away or tear it.
• To avoid illegitimate use of your Individual Number, do not tell it to others except as required.

(3) “Individual Number Cards” will be available!

• Your “Individual Number Card” also serves as an ID card bearing your Individual Number.
• In some municipalities, convenient options like having convenience stores issue residence certificates are available.
• To apply for an “Individual Number Card”, fill in and send back the application provided with the “Notification Card”.

(4) If you have any questions

• Go to the site below, or call the number below. You can also contact the municipal office of the town where you live (your municipality).

Cabinet Secretariat Home Page – English – click to open

Contact information

Call center information

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Information on My Number System (new office hours on weekends and time extension)
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Public attendance in Japan through the phone number: 0570-20-0178 (only in Japanese)

• Weekdays: from 9:30 am to 10 pm – weekends and holidays: from 9:30 am to 5:30 pm
• Except in year-end/New Year holidays (Dec 29 to Jan 3)

Public attendance in Japan through the phone number: 0570-20-0291 (English, Chinese, Korean, Spanish and Portuguese)

• Weekdays: from 9:30 am to 8 pm– weekends and holidays: from 9:30 am to 5:30 pm (service in Japanese and foreign language vary on weekdays)
• Except in year-end/New Year holidays (Dec 29 to Jan 3)

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Information regarding Notification Card and Card with Individual Number (new service)

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• Public attendance in Japan through the phone number: 0570-783-578 (only in Japanese)
• Public attendance in Japan through the phone number: 0570-064-738 (English, Chinese, Korean, Spanish and Portuguese)
• Weekdays: from 8:30 am to 10 pm – weekends and holidays: from 9:30 am to 5:30 pm (service hour is the same for all languages)
• Except in year-end/New Year holidays ( Dec 29 to Jan 3)

※ Both call centers will work on the hours cited above until March 31, 2016 .