What is “cooling-off” system?
It is a system allowing the unconditional cancelation of a contract within a given period and offers a time for the consumer calmly reflect after a sudden invitation, for example through door to door sales, and sign the contract under unfavorable circumstances.
Period and possible situations for using the “cooling-off” system
The system allows canceling the contract within 8 days after signing the contract of the following items:
The system allows canceling the contract within 20 days after signing the contract of the following items:
Items not allowed on ‘cooling-off’
How to use the “cooling-off”
Click here to open a PDF file explaining the correct writing of the document (Japanese)
Don’t worry alone and make an inquiry
Make an inquiry with Consumer Affairs Center or Municipal Center of Consumer Affairs nearest to your residence in case you do not know if it will be possible to use the cooling-off system or you do not know the procedures (only in Japanese)
Consumer’s Hotline TEL; 188
When calling “188”, an announcement will be issued and the call will be redirected to the Municipal Center for Consumer Affairs nearest to your residence or to the Consumer Affairs Center of Mie Prefecture.